Refund policy

SERA YA KURUDISHA NA KUREJESHA PESA | RETURN & REFUND POLICY

🇹🇿 KISWAHILI

AKIXSTORE — Sera ya Kurudisha na Kurejesha Pesa

Tunajali furaha yako ya kununua. Ikiwa hukuridhika na bidhaa uliyonunua, tuko hapa kukusaidia.

Muda wa Kurudisha Bidhaa Unaweza kurudisha bidhaa ndani ya siku 7 baada ya kupokea order yako.

Masharti ya Kurudisha Bidhaa inayorudishwa lazima:

Iwe katika hali yake ya asili, haijatumika
Iwe na pakiti yake yote ya asili
Iwe na risiti au uthibitisho wa ununuzi

Bidhaa Ambazo Haziwezi Kurudishwa

Bidhaa za nguo za ndani (underwear/lingerie)
Bidhaa zilizopigwa bei maalum (sale items)
Bidhaa za kidijitali
Bidhaa zilizoharibika kwa makosa ya mteja

Jinsi ya Kurejesha Pesa Pesa zitarudishwa kupitia M-Pesa au uhamisho wa benki ndani ya siku 5–7 za kazi baada ya kupokea bidhaa iliyorudishwa.

Usafirishaji wa Kurudisha Mteja ndiye anayebeba gharama za usafirishaji wa kurudisha bidhaa, isipokuwa bidhaa ilipofikia na kasoro au hitilafu.

Wasiliana Nasi Kwa maswali, wasiliana nasi: 0618214172 | www.akixstore.com

🇬🇧 ENGLISH

AKIXSTORE — Return & Refund Policy

We care about your shopping experience. If you are not satisfied with your purchase, we are here to help.

Return Window You may return items within 7 days of receiving your order.

Return Conditions Items must be:

In their original condition, unused
In original packaging
Accompanied by proof of purchase

Non-Returnable Items

Underwear/lingerie
Sale items
Digital products
Items damaged due to customer misuse

Refund Method Refunds will be processed via M-Pesa or bank transfer within 5–7 business days of receiving the returned item.

Return Shipping The customer is responsible for return shipping costs, unless the item arrived damaged or defective.

Contact Us For inquiries, contact us: 0618214172 | www.akixstore.com